Terms & Conditions

Read term and conditions before purchase

 

SingxFashion Online Store do have our belief for term and condition and by accepting our Online Store, it show that you have understood, read and accepted these terms and conditions, and agree to be obliged by them.

  1. For all sales enquiry, contact us via FB messenger , live chat(by clicking on the right bottom website home page) or wechat our id -  
  2. Our operating hours is from 10.30 am to 7.00 pm.Mondays to Friday, excluding weekends and public holidays
  3. All enquiries will be attended to within 1-2 working days.
  4. (READY STOCK) All Orders with ready stock items shall be shipped next day for payment which is made after 2 PM (SUNDAY to MONDAY)  once payment received. We are using POSLAJU Malaysia/SKYNET courier for local shipping. POSLAJU EMS for INTERNATIONAL shipping
  5. (PRE ORDER) We do stated clearly PRE ORDER and READYSTOCK product,some READYSTOCK products with zero quantity will automatically conduct to pre-order items.
  6. Customers have to notice the product availability whether stated with pre-order status.

PURCHASE

  1. SingxFashion provide READYSTOCK & PRE ORDER products.
  2. Please look up the items that you have selected is correct items in the correct color, size before checking out. SingxFashion will not be able to revise the orders once they have been confirmed and will not responsible for wrong color, size that are selected.
  3. SingxFashion strictly DO NOT ACCEPT CANCELATION OR AMEND once order is place. (do contact us within 24 hours if there is any amend/cancelation on your order)
  4. Items in your shopping cart are not reserved and may be purchased by others.
  5. Kindly note that by adding item into your cart, it does not signify you have successfully purchased the item, it is just submission of payment.
  6. All prices are final upon payment checkout. All products are fix price exclude postage. Unless there is promotion from time to time
  7. Kindly ensure that you gave us ur full name up to-date address and your mobile number. Orders with incomplete incorrect information may result in delayed delivery.
  8. A re-delivery fee will apply if parcel is returned and we do not bear for re-delivery fee.
  9. Orders are automatically deleted if we did not received any payment after 24hours.
  10. We have the right to refuse or cancel an order without prior notice if
  11. Payment is not completed within 24 hours once the order is submitted
  12. Product which is no longer available in stock
  13. Doubtful payment or scam
  14.  We accept Payment via Bank transfer, iPay88 Online Payment Gateway. Offline payment via Cash deposit,ATM transfer,Cheque transfer. TT transfer, PAYPAL for Overseas buyer.



RESTOCKS AND BACKORDERS

  1. Backorders are opened for sold out ready stock items and are usually available during the specificate time only
  2. Arrival time for different items are differs and we will stated under the individual items.
  3. some READYSTOCK products with zero quantity will automatically conduct to PRE-ORDER items. Customers have to notice the product availability and the pre-order status.
  4. We apologize that there may be delayed or cancelled backorders due to delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed and cancelled backorders, cancellations of orders are not applicable.
  5. There will strictly not be any cash refunds. A Store Credit with no expiry will be issued accordingly.
  6. You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item or PRE ORDER(s). Postage will calculate twice and differently if you wish to post out separately.
  7. Please refer to the item link for backorder updates. No emails will be sent for such updates unless otherwise stated.

DELIVERY

PURCHASE EXCEEDS RM250 TO GET FREE SHIPPING FOR WEST MSIA,
PURCHASE EXCEEDS RM350 TO GET FREE SHIPPING FOR EAST MSIA

  1. FOR READYSTOCK - Orders will be post out by next working days (exclude PUBLIC HOLIDAY,FRIDAY & SATURDAY)it takes 2-3 working days to reach your address.Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our exchange and return policy for further information. SingxFashion shall not be liable for any damage to or loss of any shipment or delayed delivery.
  2. FOR PRE ORDER - Pre-order items take 14-21 working days (working days besides of weekends & Public Holiday) arrival upon payment verification. We cannot ensure every pre-order item is available and able to arrive on time until further update by suppliers. There might have some pre-order products discontinued by our suppliers from time to time. hence, buyers might be notified about shortage of ordered items even though payment made and waiting time within 4 weeks. We strongly recommend Customers whom well patience to order those pre-order products. There are not allowed for refundable or changeable once you’ve place ordered.
  3. Customers have the responsibility to check their order status from time to time before the orders completed shipped. Tracking Number will be provided on your orders.
  4. Parcel which is unclaimed after 1 week will be return back to us. Once return back you need to pay for the second delivery postage,we do not bear for the re-delivery fees.
  5. All orders are shipped out according to order number and sequences, we do not combine orders.
  6. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
  7. All shipping charges will be calculated automatically when your check out based on weight & your shipping state and country. Unless for products which is under free shipping promotion.
  8. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.





MEASUREMENTS and REPRESENTATION OF ITEMS

  1. Measurements may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
  2. There might have some differences in colours or brightness,others details due to studio lightings and monitor of your computer or phone device screen monitor. As such, colors may be show with slight differences. This applies especially for brighter tone. Requests for exchange or return due to such reason will be decline.
  3. Printed fabric items, example floral printing, noted that each of prints will differ for every piece due to cutting process of fabric.
  4. Fabric with white light or plain colored items, there may be small black dots which are not obvious. This does not change the appearance of the item, and it is not be considered a defect.
  5. There might be some fabric  with slight defect ( slight dotted stains, loose thread, etc) which do not affect the appearance of the product will not be considered a defect too.

EXCHANGE & RETURN POLICY

  1. Refund are only in credit term, we strictly do not provide refund in cash.
  2. Return item also DOES not include accessories, lingerie products, promotion sale items and all other items stated under item description.
  3. We do not accept refunds or exchange once your order & payment is made. customers have the responsibility to ensure the size,colors,designs of their order before checking out,refunds will strictly not be allowed for items which order wrong size/colors/designs by customers.
  4. Exchange accepted for size issues (ONLY FOR READYSTOCK ITEMS) & defected items.
  5. Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
  6. All items must be shipped back within 7 working days ( MALAYSIA ) . 10 working days ( OUTSIDE MALAYSIA) upon item received.
  7. Exchange/refund will strictly not be allowed for size measurement which vary 1-3cm,dislike items,color differences,slight small black dot,differences placement of printings.
  8. SOLD OUT items or OVERSOLD items are available for refund as store credit.
  9. Customer are required to bear RM8 WM, RM11EM postage fee for exchange.
  10. All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.